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Frequently asked questions

  • Why do I go to an error page when selecting a product online?

    This happens when a master product has not been assigned to a category. Manually assign the master to a product category. Check Category Mapping  If no mapping exists add new mapping to the Updat...

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  • Why can't I click on additional images on my product?

    If a product has multiple images but when moving to the 2nd, 3rd, etc image on the site the main image remains as the hero this is usually due to an issue with the product name.   Check the product...

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